Refund policy

Last updated: 1 November 2026

Our order process is run by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payments, refunds and billing questions.

14-day money-back guarantee

If you are not happy, you can ask for a full refund within 14 days of:

• your first payment for any plan, or
• the automatic renewal of a yearly plan.

You don't need to give a reason. Your access ends when the refund is made.

Monthly renewals

Monthly renewals after your first month are not refunded. You can cancel at any time, and your access continues until the end of the month you have paid for.

Cancelling

Cancel from your account page in one step, or by replying to any receipt email from Paddle. Cancelling stops the next renewal. It does not end the period you have already paid for.

School licences

A school can cancel a new licence for a full refund within 30 days of the invoice date. After that, a licence runs to the end of its year.

Your legal rights

Nothing in this policy takes away rights you have under the consumer law of the country you live in.

How to ask for a refund

Use the link in your Paddle receipt email, go to paddle.net, or email us at hello@termstep.com with the email address you used to pay.